Wizards wants your opinion
The survey can be found here. It looks like Wizards is trying to find out why DDI is not living up to expectations. Maybe it has to do with customer service issues, glacial development progress, and some gamers not wanting to part with even more money after investing in the books?
I have two big suggestions for Wizards. Have an encounter builder where I can access monsters, put them into an encounter, and print off their stat blocks in as few pages as possible. Have buying a book give you 60 days access to DDI, which gives them a chance to prove their value so that the customer will stick around and become a paying customer and lessen the blow of book purchases.
Based on Hasbro's Q4 Earnings Call DDI is important to them and they want to figure out how to make it work. It makes me wonder if all of those layoffs a few months back were because of the problems or the cause of the problems WotC has had getting this bird to fly?